Shipping policy
Shipping Policy – Symbiote Labz
At Symbiote Labz, we ship fast, pack clean, and protect every order like it’s a vial of liquid gold — because it is.
Order Processing Time
Orders are processed within 1–2 business days.
Orders placed after 2 PM (UK time) may roll over to the next business day.
We do not ship on weekends or public holidays.
Need something urgently? Contact us — if it’s possible, we’ll make it happen.
UK Shipping
Standard Tracked Delivery (2–4 business days): £10
All orders come with tracking numbers sent via email or SMS once shipped.
International Shipping
Yes, we ship worldwide (where legally allowed).
Shipping times vary by destination — typically 5–14 business days.
Customs clearance is your responsibility. If your country restricts certain products, do your homework.
We mark products as “for research use only” where appropriate to comply with shipping regulations.
Tracking Your Order
Once shipped, you’ll receive:
A tracking link via email or SMS.
Any relevant updates if your parcel is delayed or redirected.
Shipping Disclaimer
We are not liable for delays caused by postal services, customs, or incorrect addresses.
If a parcel is seized, delayed, or destroyed due to import laws — that’s on the buyer.
If a parcel is returned due to incomplete or incorrect address, we can reship at your expense.
Damaged Goods?
If your product arrives damaged, broken, or leaking, contact us within 48 hours with:
Your order number
Clear photos or video of the damage
See our Refund Policy for full details.
Symbiote Labz — We Deliver Power. You Handle the Results.